Returns & Exchanges
At Crompton Greaves Consumer Electricals Ltd, we strive to ensure your home appliances meet the highest standards of quality and performance. If you are not completely satisfied with your purchase, our streamlined return policy allows for hassle-free returns or exchanges within 10 days of delivery for eligible products.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Our team will schedule a technician visit or a remote assessment to verify the product's condition and ensure it is in its original packaging with all accessories.
Product Pickup
Once the return is approved, our logistics partner will collect the item from your doorstep at no additional cost within 48-72 hours.
Refund Processing
After the product reaches our warehouse and passes final inspection, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing